Worka AI / Chioma
Privacy Policy
Last updated: May 23, 2026
This Privacy Policy explains how WorkPilot Ltd (“WorkPilot Ltd”, “Worka”, “we”, “our”, or “us”) collects, uses, stores, and protects information when businesses use Worka and Chioma, our AI-powered WhatsApp sales and support assistant.
Worka is the business platform operated by WorkPilot Ltd. Chioma is the AI assistant made available through Worka to help businesses handle customer communication, product enquiries, support requests, and sales conversations on WhatsApp.
We have written this policy in plain language because we believe businesses and their customers deserve to understand clearly what data is collected, why it is collected, and how it is used.
1. Who we are
WorkPilot Ltd operates Worka and Chioma for businesses that want to manage and automate customer conversations, especially through WhatsApp.
Registered Company Name: WorkPilot Ltd
RC Number: 9429786
Support Email: support@worka.com.ng
Privacy Email: privacy@worka.com.ng
2. The information we collect
A. Information businesses provide to us
- Business name, contact details, and account information
- Onboarding details and WhatsApp business setup information
- Product listings, FAQs, support content, and other uploaded business data
- Subscription, billing, and service-plan details where applicable
B. Information from customer conversations
- WhatsApp phone numbers
- Messages sent to and from a business using Chioma
- Conversation history, timestamps, and delivery/read statuses
- Customer questions, responses, and interaction context needed to support the conversation
C. Technical and platform information
- Login activity and account-access records
- Browser, device, and IP-related usage information
- Error logs, security logs, and system diagnostics
3. How we use information
We use information to:
- Provide, operate, and improve Worka and Chioma
- Help businesses answer customer questions and manage WhatsApp conversations
- Generate AI-assisted replies, suggestions, and sales support responses
- Match products, FAQs, and business content to customer enquiries
- Maintain platform security, monitor misuse, and prevent fraud or abuse
- Provide onboarding, support, reporting, and account administration
- Comply with legal, regulatory, and contractual obligations
4. AI-assisted responses
Chioma may use AI models to help generate suggested or automated responses. While we work to make those responses useful, relevant, and responsible, AI output may sometimes be incomplete, inaccurate, or unsuitable for a specific situation.
Businesses remain responsible for how they use the platform, what information they upload, and how automated communication is applied in their own operations.
5. How we share information
We do not sell personal data. We only share information where necessary to operate the service or where required by law.
That may include sharing information with:
- Meta / WhatsApp, to send, receive, and manage WhatsApp messages
- AI and processing providers, where needed to generate or improve responses
- Hosting, infrastructure, and security providers, to run and protect the platform
- Payment or billing providers, where relevant to subscriptions or service charges
- Professional advisers, regulators, or authorities, where legally required
6. Data retention
We retain information for as long as it is reasonably necessary to provide the service, maintain records, support business operations, investigate issues, meet legal obligations, and protect the platform.
We may delete or anonymize data when it is no longer needed for those purposes.
7. Security
We use reasonable technical and organisational measures to protect data against unauthorized access, loss, misuse, or disclosure. However, no online service can guarantee absolute security.
8. Business responsibilities
Businesses using Worka and Chioma are responsible for making sure they use the platform lawfully and that they provide appropriate notices to their own customers where required by applicable law.
9. Your rights
Depending on the laws that apply to you, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have rights to object to or restrict certain processing.
To make a privacy-related request, contact us at privacy@worka.com.ng.
10. Children’s privacy
Worka and Chioma are designed for business use and are not intended for children. We do not knowingly design the service to target children.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or legal obligations. When we do, we will update the “Last updated” date on this page.
12. Contact
If you have questions about this Privacy Policy or how data is handled on Worka or Chioma, please contact:
WorkPilot Ltd
RC: 9429786
Email: privacy@worka.com.ng
Support: https://app.worka.com.ng/support